I bought 2 circulators from SWIMPRO USA and found that they need
external threads on the swimming pool return. My pool returns do not
have external threads. They have internal threads. I checked on the
Internet sites and found that most pool returns have
internal threads (in fact I could not find any device that requires
external thread). This means I need to buy the internal thread to
external thread adapter that is sold by the manufacturer for 1/3 of the price of the circulators.
I think this is excessive and should have been disclosed on the product
description page. There is no way I could have guessed that this product requires special pool returns.
It took 3 email reminders to get the RMA. After I
obtained an RMA, I returned the items in the same conditions that I had
received. I waited for a month but no refund. When I reminded again, I
was refunded 60% of the money I had paid. Which I think is excessive
given that they had not correctly described the item and never explained
to me whether it will count as my mistake or their mistake. Even now
when I asked for explanation, the simple email said "The returns manager
followed the returns policy." I wish they would have provided details of how the amount was arrived at.
This is my last order to them. I do not recommend this store to anyone.
Review about: The Circulators.